Collections team leader

Role Overview: As the Collections Team Leader based in Jaipur, your main responsibility is to oversee the debt collection process and lead a team of collection agents. You will be instrumental in ensuring the efficient recovery of outstanding debts and enhancing the overall customer experience. Your tasks will involve monitoring collection activities, providing guidance to team members, handling escalated cases, and ensuring compliance with company policies and legal regulations. Collaboration with other departments to streamline processes is also a key aspect of your role. Key Responsibilities: - Oversee the debt collection process and lead a team of collection agents - Monitor collection activities and provide guidance and support to team members - Handle escalated cases and ensure compliance with company policies and legal regulations - Collaborate with other departments to streamline collection processes and enhance the customer experience Qualifications Required: - Proven experience in Debt Collection and Finance - Strong Customer Service and Team Leadership skills - Excellent analytical skills - Ability to handle escalated cases and provide support to team members - Strong communication and interpersonal skills - Knowledge of compliance with legal regulations (preferred) - Experience with loan collection in the financial services sector (preferred) - Bachelor's degree in Finance, Business Administration, or related field (advantageous),