Collections Executive - Retail MFB

As a Collection Officer, your role is crucial in driving the collection process of receivables across multiple sources to reduce the total outstanding and average number of days, all while maintaining strong client partnerships. Your responsibilities will include: - Keeping track of the portfolio for specific buckets in your assigned area, controlling delinquency bucket-wise and DPD wise, and focusing on non-starters. - Providing efficient customer service for collection issues, processing customer refunds, handling account adjustments and small balance write-offs, conducting customer reconciliations, and processing credit memos when necessary. - Ensuring that customer files are updated with contact dates and times, as well as keeping records of customer interactions regarding their debt. - Collaborating with the agency's tracing team to trace defaulters and assets, and proposing remedial actions. - Identifying defaulting accounts, investigating reasons for default, and striving to maintain a positive customer relationship. - Engaging sales and senior management support when needed to expedite the collection process, including assisting the collection manager in asset repossession and seeking legal and police support as required. - Ensuring full compliance with all Audit/regulatory bodies, as well as company policies and procedures. The job requires a Graduate qualification.,