Collections Executive

Job Description

Key Responsibilities:Handle outbound and inbound calls related to payment collections. Follow up with customers for pending payments via phone, email, and other channels. Maintain updated records of payments, follow-up logs, and customer interaction history. Coordinate with internal departments (Sales, Accounts, Operations) for payment status and issue resolution. Share daily/weekly/monthly reports on collections with the management. Resolve billing disputes or escalate issues to the concerned department. Adhere to the company's policies, collection procedures, and compliance standards.