Collections Analyst I

In this role as a Customer Service Specialist within the Customer Service and Billing team, reporting directly to the Billing Manager, you will play a key role in providing excellent customer service and ensuring accurate billing processes. The ideal candidate for this position is detail-oriented, self-motivated, and excels in a fast-paced environment. Key Responsibilities: - Be the primary point of contact for customer billing and account-related inquiries via phone and email, ensuring timely and professional resolution within SLA targets. - Review and compare invoices against contract terms to ensure accurate billing and proper revenue recognition in financial systems. - Update customer billing and contact information promptly in sales and financial systems. - Assist the customer service team with escalated billing/account concerns to ensure a seamless customer experience. - Perform other customer support and billing-related duties as assigned. Qualifications Required: - Customer Service experience is required, with a proven ability to handle external customer communications professionally. - 2-4 years of experience in billing, invoicing, or accounts receivable. - Strong proficiency in Microsoft Office (Excel, Word, Outlook). - Demonstrated ability to process and review a high volume of transactions with accuracy and attention to detail. - Excellent verbal and written communication skills. - Strong problem-solving and analytical abilities. - Ability to work independently while contributing to a team in a fast-paced, high-volume environment. Please note that the additional details of the company provided in the job description have been omitted for brevity.,