Collections Analyst I

Role Overview: You will play a key role within the Customer Service and Billing team, reporting directly to the Billing Manager. Your responsibilities will require a strong blend of customer service experience and billing/invoicing knowledge. To excel in this position, you must be detail-oriented, self-motivated, and thrive in a high-volume, fast-paced environment. Key Responsibilities: - Serve as the primary point of contact for customer billing and account-related inquiries via phone and email, ensuring timely and professional resolution within SLA targets. - Review and compare invoices against contract terms to ensure accurate billing and proper revenue recognition in financial systems. - Update customer billing and contact information promptly in sales and financial systems. - Support the customer service team with escalated billing/account concerns, ensuring a seamless customer experience. - Perform other customer support and billing-related duties as assigned. Qualifications Required: - Customer Service experience is required, with proven ability to handle external customer communications in a professional manner. - 2-4 years of experience in billing, invoicing, or accounts receivable. - Strong proficiency in Microsoft Office (Excel, Word, Outlook). - Demonstrated ability to process and review a high volume of transactions with accuracy and attention to detail. - Excellent verbal and written communication skills. - Strong problem-solving and analytical abilities. - Ability to work independently while contributing to a team in a fast-paced, high-volume environment.,