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Collection Team Manager

Collection Team Manager

5 - 10 years

|

5 - 7 Lacs

Posted:1 week ago| Platform:

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Skills Required

team management collections target achievement performance management

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are hiring Collection Team Manager for a reputed NBFC

Location : Chennai

Collection Team Manager

Key Responsibilities:

Lead and guide 3 to 5 team supervisors and their respective staff to drive collection performance.
Ensure achievement of recovery goals for assigned portfolios.
Track daily performance metrics of tele-calling teams and implement initiatives to boost output and efficiency.
Maintain team stability by managing attrition and fostering a positive work environment.
Oversee the end-to-end collection process to ensure seamless operations and compliance with policies.
Generate, analyze, and circulate daily performance and productivity reports.

Core Competencies:

Proven experience in managing large teams within collections or contact center operations.
Excellent leadership, communication, and analytical abilities.
Goal-driven mindset with strong problem-solving skills.
Proficiency in MS Office (especially Excel) and performance reporting.

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