Collection Officer

Job Summary

The incumbent will be responsible for OD Collection & other Collection under micro banking vertical and achieve agreed business target assigned time to time. He/she is responsible for completion of all the requirement for Collection from clients. He/she is responsible to supply all the information to collection Team required for Collection assessment of the clients. The role bearer has the responsibility to plan, organize, direct and oversee the activities of the collections department. It also includes managing the Branches associated with Collection Team. He/she is responsible for the efficiency and optimization of retrieving EMI from the customers and ensuring adherence to all the guidelines laid out by the bank contributing to the larger organizational objectives of the bank.

KEY RESPONSIBILITIES

• Responsible for managing and undertaking collections process for debts that have been assigned Regularly.

• Track the portfolio for specific buckets for the assigned area Track & control the delinquency of the area.

• Bucket-wise & DPD wise and focus on non-starters Responsible to allocate and achieve targets from Collection Members

• Regularly follow up with the default customers Ensuring adherence to collection process and legal guidelines Tracing out absconded default customers Initiate recovery process Recommend for legal actions for non-recoverable cases and following up with the legal team for the closure of the cases Maintain data for administrative work related to collection such as updating delinquent account history, providing and maintaining MIS report. Reviewing of collection feedback on daily, weekly & monthly basis

• Recommend process changes in order to improve service efficiency and quality Recommend improvements to processes and policies across the Banking business to drive operational efficiencies and high-quality customer service Leverage in-house synergies through collaboration with internal stakeholders

• Personal development Build and maintain relationship with peers, superiors and clients. Keep all members of the team informed of issues affecting the success of the business. Personal initiatives w.r.t. portfolio control, customer response etc.