Collection Officer

Tata Capital

2 - 5 years

3 - 7 Lacs

eluru andhra pradesh india

Posted:1 day ago| Platform: Foundit logo

Apply

Skills Required

delinquency management customer monitoring refund processing accounts management audit compliance accounts management audit compliance

Work Mode

On-site

Job Type

Full Time

Job Description

To drive the collection process of receivables across multiple sources thereby reducing the total outstanding and the associated average number of days while continuing to make efforts to keep the client partnership intact

Core Responsibilities:

Correspond with multiple sources to negotiate payment schedules that suit the customer's current financial situation while still satisfying the debt.
Keep track of the portfolio for specific buckets for the assigned area and control the delinquency of the area, bucket-wise & DPD wise as well as focus on non-starters.
Provide efficient customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments
Monitor and maintain customer account details for non - payments, delayed payments and other irregularities, making customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos where necessary.
Ensure customer files are updated, recording times and dates that contact has been made and noting information that customers have received about their debt.
Trace defaulters and assetsincoordination withthe agency's tracing team and suggest remedial course of action
Identify defaulting accounts and investigate reasons for default while continuing to make efforts to maintaina healthyrelationship with the customer
Enlist the efforts of sales and senior management when necessary to accelerate the collection process including supporting thecollection manager (court receiver) in repossessing assets and seeking legal and police support where require.
Ensure compliance to all Audit / NHB /IRB regulations as well as policies and procedures of the company

More Jobs at Tata Capital

Customer Service Executive

Trichy, Chennai, Madurai, Salem, Tirupur/Tiruppur, Coimbatore

Experience: Not specified

INR 3 - 6 Lacs

Customer Service Executive

Madurai

Experience: Not specified

INR 3 - 6 Lacs

Customer Sales Executive

Giridih

Experience: Not specified

INR 3 - 8 Lacs

Customer Sales Executive

Dibrugarh

Experience: Not specified

INR 3 - 8 Lacs

Collections Manager

Ahmedabad

3 - 8 yrs

INR 5 - 8 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.