Collection Officer - Mysore / Hubli

Job Title: Collection Officer

Department: Finance / Accounts Receivable

Location: PAN India

Job Type: Full-time

Job Summary:

The Collection Officer is responsible for managing and recovering outstanding debts from clients or customers on behalf of the company. The role involves contacting customers, negotiating payment plans, maintaining records of payment status, and ensuring timely collections in accordance with company policies and compliance guidelines.

Key Responsibilities:

• Contact customers via phone, email, or in-person visits to follow up on outstanding payments.
  
• Negotiate and implement repayment plans with defaulting customers.
  
• Maintain accurate records of all collection activities and payment statuses.
  
• Ensure compliance with company policies, legal requirements, and regulatory standards during collection efforts.
  
• Monitor accounts to identify overdue payments and potential credit risks.
  
• Prepare daily, weekly, and monthly reports on collection progress.
  
• Escalate unresolved cases to the senior management or legal team when necessary.
  
• Build and maintain good relationships with customers while ensuring effective debt recovery.
  
• Coordinate with the sales, finance, and customer service teams to resolve billing disputes or queries.
  

Qualifications & Skills:

• Bachelors degree in Finance, Commerce, Business Administration, or related field (preferred).
  
• Proven experience as a Collection Officer, Credit Controller, or in a similar role.
  
• Strong communication, negotiation, and interpersonal skills.
  
• Good knowledge of billing procedures and collection techniques.
  
• Ability to work under pressure and meet targets.
  
• Proficiency in MS Office (Excel, Word) and accounting software/ERP systems.
  
• High level of integrity and professionalism.
  

Key Competencies:

• Target-driven and result-oriented.
  
• Problem-solving and conflict resolution skills.
  
• Customer-centric approach with firmness in enforcing payment discipline.
  
• Attention to detail and organizational skills.
  

Work Environment:

• Field visits may be required.
  
• Working hours: 9:30 AM & 7PM
  
• Reports to: Collection Manager / Finance Manager.