Collection officer - Mortgages

You will be responsible for contacting borrowers with delinquent mortgage accounts via phone, email, and mail. Your main tasks will include assessing the borrower's financial situation and determining the reason for delinquency. It is crucial to ensure compliance with all relevant federal, state, and local regulations. Keeping accurate records of all collection activities and communications is essential. You should be prepared to escalate accounts to foreclosure or other legal proceedings as necessary. Providing excellent customer service while adhering to all collection policies and procedures is key. Collaboration with internal departments to resolve issues and assist borrowers will also be part of your role. - Contact borrowers with delinquent mortgage accounts via phone, email, and mail. - Assess the borrower's financial situation and determine the reason for delinquency. - Ensure compliance with all relevant federal, state, and local regulations. - Maintain accurate records of all collection activities and communications. - Escalate accounts to foreclosure or other legal proceedings as necessary. - Provide excellent customer service while adhering to all collection policies and procedures. - Work with internal departments to resolve issues and assist borrowers.,