Collection Manager

As a Collection Manager at Kilpi Technology Services Pvt. Ltd. in Noida, you will be responsible for leading the collections team to effectively recover outstanding debts while ensuring a positive customer experience. Your role will involve team management, collection strategy development, metrics analysis, compliance, risk mitigation, and enhancing customer experience. In this position, you will lead and manage a team of collection agents, conduct performance reviews, and provide coaching to achieve collection targets. You will also design training programs to enhance the skills of the team members. Developing and implementing effective collection strategies to minimize losses, identifying high-risk accounts, and collaborating with cross-functional teams will be crucial aspects of your responsibilities. Monitoring and analyzing collection metrics, identifying trends for improvement, and implementing process enhancements to boost efficiency will be essential tasks. Ensuring compliance with regulatory requirements, mitigating risks and losses, and aligning with Risk and Compliance teams are vital components of the role. Maintaining a positive customer experience throughout the collection process, implementing customer-centric collection strategies, and collaborating with Customer Service teams to address customer issues will be key priorities. The ideal candidate should have at least 5 years of experience in collections, preferably in fintech or banking, with a proven track record of achieving targets and leading high-performing teams. Excellent communication, negotiation, and problem-solving skills are necessary, along with strong analytical capabilities and the ability to thrive in a fast-paced environment. A Bachelor's degree in Business Administration, Finance, or a related field is required. Experience with collection software, knowledge of regulatory requirements, and familiarity with RBI guidelines and data protection are advantageous. Kilpi Technology Services Pvt. Ltd. offers a competitive salary and benefits package, the opportunity to work with a leading fintech company, a collaborative work environment, and professional development and growth prospects. If you are a results-driven professional with a passion for collections and customer service, we invite you to apply for this exciting opportunity.,