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Tata Capital
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Collection Manager - DSMG - Call Centre & E2E

Collection Manager - DSMG - Call Centre & E2E

Tata Capital

10 - 15 years

7 - 11 Lacs

Kolkata

Posted:1 day ago| Platform:

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Skills Required

team management financial services sales broking collections trading brokerage health insurance investment banking customer service team handling collection management stock broking capital market shares derivatives mutual funds finance

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Collection Manager to join our team in Kolkata. The ideal candidate will have 10-15 years of experience in collections, with a strong background in financial services or broking. Roles and Responsibility
Achieve collection targets on various parameters like resolution, flows, credit cost, and roll rates.
Ensure NPA''s are within the assigned budget and minimize them through active efforts.
Increase fee income/revenue and control vendor payouts.
Conduct asset verifications and possession as per SARFESI/Section 9 process through court receivers.
Track and control delinquency, focusing on non-starters.
Build relationships with key clients to ensure timely collections and monitor defaulting customers.
Represent the organization in front of legal/statutory bodies as required by the legal team and ensure the collection team adheres to legal guidelines.
Allocate work to field executives and ensure agencies perform as per defined SLA, with payments and audit receipts deposited within the defined SLA.
Ensure adequate Feet on Street availability area-wise/bucket-wise/segment-wise and obtain daily updates from all collection executives on the delinquent portfolio, initiating detailed account level review of high-ticket accounts.
Ensure compliance with all Audit/Regulatory bodies and company policies and procedures.

Job
MBA/PGDBA/PGPM or equivalent degree.
Strong knowledge of banking, financial services, and broking.
Excellent communication and interpersonal skills.
Ability to work in a fast-paced environment and meet deadlines.
Strong analytical and problem-solving skills.
Experience in managing teams and allocating work to field executives.
Educational QualificationMBA/PGDBA/PGPM or Equivalent.

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Tata Capital

Financial Services

Mumbai Maharashtra

5001-10000 Employees

3543 Jobs

Key People

Rajesh Sethi

Managing Director & CEO
Supratim Bandyopadhyay

Chief Financial Officer
Ravi K. S. R.

Chief Technology Officer

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Collection Manager - DSMG - Call Centre & E2E