Collection Executive- Two Wheeler Loans - Soft Bkt

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Job Summary

Key Responsibilities

• Handle collections for two-wheeler loan accounts (current, overdue, and delinquent).
• Conduct field visits to customers for overdue payments and ensure timely recovery.
• Negotiate repayment plans and settlements with customers while maintaining company policies.
• Track and update collection status in the system on a daily basis.
• Identify and report potential fraud or skip cases to the manager.
• Coordinate with repossession and legal teams when required.
• Ensure adherence to all regulatory and compliance requirements (RBI / Fair Practices Code).
• Maintain strong customer relationships to ensure better recovery and reduce delinquency.
• Meet monthly and quarterly collection targets assigned by the management.
• Provide feedback to management on field collection trends and customer behavior.
  

Key Skills & Competencies

• Good communication and negotiation skills.
• Knowledge of loan collections and recovery process.
• Basic understanding of two-wheeler loan products and documentation.
• Strong interpersonal and field management skills.
• Ability to work under pressure and meet targets.
• Basic computer knowledge (MS Office, CRM/collection software).
  

Qualification & Experience

• Education: Minimum 12th pass / Graduate preferred.
• Experience: Experienced or Fresher both can apply
• License: Must possess a valid two-wheeler driving license and own a two-wheeler.