Posted:6 hours ago|
Platform:
Work from Office
Full Time
Develop and maintain strong, long-lasting relationships with clients through regular communication (phone, email, in-person visits).
Serve as the primary point of contact for customer inquiries, resolving issues promptly and professionally.
Utilize CRM software to track customer interactions, update contact information, and log relevant activities.
Maintain accurate and up-to-date customer records, contracts, and correspondence.Generate reports and analyze customer trends to inform sales strategies and service improvements. Monitor customer accounts to ensure timely payments and address any outstanding balances.Initiate courteous but firm follow-ups on overdue accounts via calls, emails, and written correspondence.Negotiate payment terms or settlements within company guidelines when necessary.Collaborate with the finance or accounting team to reconcile accounts and resolve payment discrepancies.
Excellent communication and interpersonal skills, Proficiency in CRM software (e.g., Salesforce, HubSpot, Zoho CRM)
5 years of experience in customer service, account management, collections, or CRM-related roles
The People's Corp
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