Telecalling: Make outbound calls to customers with overdue loan payments to initiate collection efforts. Customer Interaction: Interact with customers in a courteous and professional manner, understanding their financial situations and negotiating repayment terms. Payment Follow-Up: Follow up with customers to ensure timely repayments and maintain accurate records of interactions and payment commitments. Collections Targets: Achieve individual collection targets set by the team lead or collection manager. Customer Assistance: Provide support and assistance to customers in resolving their payment-related queries or concerns. Compliance: Adhere to the legal and regulatory guidelines related to collections and ensure ethical and fair collection practices. Customer Data Management: Update and maintain customer records and payment information in the collection management system. Reporting: Provide regular updates on collection activities and performance to the team lead or collection manager. Team Collaboration: Collaborate with the telecalling team, collection managers, and other cross-functional teams to share insights and improve collection strategies. Quality Assurance: Ensure accuracy and completeness of data entered in the collection system and compliance with the organization’s policies.

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Collection Executive / Officer