Telecalling: Make outbound calls to customers with overdue loan payments to initiate collection efforts. Customer Interaction: Interact with customers in a courteous and professional manner, understanding their financial situations and negotiating repayment terms. Payment Follow-Up: Follow up with customers to ensure timely repayments and maintain accurate records of interactions and payment commitments. Collections Targets: Achieve individual collection targets set by the team lead or collection manager. Customer Assistance: Provide support and assistance to customers in resolving their payment-related queries or concerns. Compliance: Adhere to the legal and regulatory guidelines related to collections and ensure ethical and fair collection practices. Customer Data Management: Update and maintain customer records and payment information in the collection management system. Reporting: Provide regular updates on collection activities and performance to the team lead or collection manager. Team Collaboration: Collaborate with the telecalling team, collection managers, and other cross-functional teams to share insights and improve collection strategies. Quality Assurance: Ensure accuracy and completeness of data entered in the collection system and compliance with the organization’s policies.
Dear Candidates, We are hiring DRA & Non-DRA certified FIELD EXECUTIVE for loan recovery process with easy selection process and minimum documentation and we provide good incentives based on performance so hurry up and apply for it. salary will be depand interview performance and last salary Field Executive 3 location Available Westren Line Crentral Line Harbours Line