Collection Executive

Morning Reporting: All ROs must report to the first Center by 8:00 AM without fail. Upon reaching the Center, they should take a photo along with the Customers using the time Stamp camera and share it in the WhatsApp group. Photos of all subsequent meetings must be taken in the same manner and shared in the group .

Collection Meeting: All ROs must reach the Center on time, collect the full collection amount from all members, and properly record the received amount in the loan card and minutes book. After this, the RO who receives the collection must accurately mention their name in the Center’s minutes book and sign it properly.

Under no circumstances should we approach our customers in an aggressive manner or speak to them disrespectfully or using inappropriate language.

The collection amount received from the Center must be updated in the customer's name through the mobile app at the Center itself.

OD Collection Follow up : Along with regular collections, overdue collections in the respective area must be follow up. A proper receipt must be issued for all such collected amounts.

Cash transaction Method: Collection amounts from Center meetings should only be received in cash. For customers making online payments, the collection amount must be accepted strictly through the Malankara Customer App.

Any other form of online transactions falls under cash fraud as per company regulations. Strict actions will be taken against those engaging in such practices

Evening Field: After completing the collection, all ROs must schedule their evening field work ,

Orientation Meeting : In the orientation meeting, there should be no discrimination based on age, gender, or any other personal characteristic. The meeting should be open and inclusive to all individuals, ensuring equal participation and respect for everyone

The meeting should cover the following key points:

1. Overview of Malankara Credit Society and its services.

2. Details about the Group Loan – eligibility, benefits, and application process.

3. Documents required for Loan application, including identification proof, address proof, etc .

Comprehensive Group Training ( CGT ): After the orientation meeting, only eligible women under our loan criteria should be allowed to participate in the CGT meeting. During the CGT meeting, all aspects of the Group Loan should be clearly explained, and any doubts raised by Customers.

After the CGT meeting, the RO should visit the Customer's home to ensure that, as per our Credit Policy, all customers are eligible for Group loan .

Job Types: Full-time, Permanent, Fresher

Pay: ₹18,000.00 - ₹21,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Work Location: In person

Expected Start Date: 05/08/2025