Collection Executive (For Education Company)

The Summary of Company

It is an online platform, aimed at helping aspiring women entrepreneurs start and grow fashion brands from home. It offers structured training, mentorship, and a step-by-step business blueprint, especially for those without prior experience in fashion or business. The community has grown to over 10,000 members, and many have successfully launched their own fashion labels through the platform.

Location: Vikhroli West (Kailash Complex), Mumbai
Job Type: Full-Time (On-site)
Salary: ₹25,000 – ₹30,000 per month (Negotiable based on interview and experience)
Office Hours: 9:00 AM – 6:00 PM
Working Days: 6 Days

Position Summary:

We are seeking a diligent and self-driven Collection Executive to join our operations team at our Vikhroli West office. The ideal candidate will be responsible for managing payment follow-ups, reducing outstanding dues, and ensuring timely collections from clients and customers. This role is vital in maintaining healthy cash flow and supporting customer experience through professional and consistent communication.

Key Responsibilities:

• Payment Follow-Ups:

Call, message (WhatsApp), and email customers to remind and follow up on pending payments in a professional and timely manner.

• Customer Interaction:

Address payment-related queries and concerns from clients with clarity and empathy. Maintain positive relationships while encouraging timely payment.

• Record Management:

Maintain accurate records of all customer interactions, payment statuses, and follow-up actions using Excel, Google Sheets, and CRM systems.

• Reporting:

Prepare daily, weekly, and monthly reports on collection status, outstanding amounts, and follow-up actions. Share updates with the senior finance or operations team.

• Internal Coordination:

Liaise with sales, support, and finance teams for issue resolution, customer validation, and payment confirmations.

• Dispute Handling:

Escalate payment disputes or complex cases to the concerned departments and follow through on resolution.

• KPI Tracking:

Achieve monthly collection targets and minimize bad debts or overdue payments through structured follow-ups.

Required Qualifications and Skills:

• Education:

Graduate in any discipline

• Experience:

1–2 years of experience in collections, tele-calling, accounts receivable, or customer service roles

• Skills:
• Strong verbal and written communication (English proficiency required)
• Excellent negotiation and persuasion skills
• Working knowledge of Excel, Google Sheets, and CRM tools
• Organized, detail-oriented, and target-driven
• Ability to handle pressure, objections, and customer dissatisfaction tactfully

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Education:

• Bachelor's (Preferred)

Experience:

• Collection: 2 years (Required)

Work Location: In person