Collection Agent

About Premier Medical

Premier Medical is a trusted leader in US healthcare revenue cycle management (RCM). We specialize in helping providers optimize collections, reduce A/R days, and maintain compliance with HIPAA, FDCPA, and payer guidelines. Our team is dedicated to driving efficiency and excellence in healthcare collections through advanced processes, patient engagement, and strong client partnerships.

Role Overview

We are seeking an experienced Collection Executive with a strong background in first-party and third-party US healthcare collections. The ideal candidate will have excellent communication skills, proven expertise in patient and payer collections, and the ability to drive revenue recovery while maintaining compliance and empathy.

Key Responsibilities

• Manage end-to-end collections for assigned US healthcare accounts (patients & payers).
• Handle both first-party (provider-patient) and third-party (insurance/payer) collections.
• Follow up on outstanding balances, unpaid claims, and denials with tact and professionalism.
• Engage with patients via phone/email to negotiate payment arrangements and resolve billing issues.
• Collaborate with internal teams (A/R, billing, coding, denial management) for account resolution.
• Maintain accurate and detailed notes of all interactions in the system.
• Ensure compliance with HIPAA, FDCPA, and US healthcare laws.
• Meet and exceed monthly collection targets and performance KPIs.
• Provide feedback on recurring denial/payment trends for process improvement.
• Familiarity with RCM processes – billing, coding, payment posting, denials, and A/R follow-up.
• Excellent verbal and written communication skills.  Strong negotiation and patient engagement abilities.
• Proficient in MS Office, healthcare collection tools/portals, and EMR/EHR systems.
• Analytical mindset to identify payer/denial trends.
• Ability to thrive in a target-driven, fast-paced environment.  Flexible for US shift timings (Night Shifts – EST/PST support).

Job Types: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹50,000.00 per month

Benefits:

• Flexible schedule
• Food provided
• Health insurance
• Leave encashment
• Paid sick time
• Paid time off
• Work from home

Work Location: In person