Coe Manager

Job Title- CoE Manager

Location

Reports to

Role Description

The India CoE Manager leads the India-based Centre of Excellence team, ensuring seamless delivery of services to global FNZ functions. This role is responsible for people management, compliance, and operational excellence, acting as the formal line manager under Indian employment law. The CoE Manager partners closely with global functional leaders to align local delivery with global strategy, standards, and priorities, while maintaining statutory and policy compliance.
You will be pivotal in integrating India-based colleagues into global workflows, supporting both outcome-based delivery and augmentation models. The role requires strong leadership, operational rigour, and the ability to foster a collaborative, high-performance culture.

Specific Role Responsibilities

People & Operations Management

• Act as the formal line manager for India-based staff, ensuring compliance with Indian employment law and FNZ policies.
• Lead recruitment, onboarding, induction, and offboarding processes for India employees.
• Manage day-to-day welfare, attendance, leave approvals, and local HR processes.
• Conduct performance appraisals in partnership with the Global Functional Leader, consolidating feedback from both local and global perspectives.
• Ensure statutory and policy compliance (e.g. Shops & Establishments Act, PoSH).
• Maintain accurate HR records reflecting dual accountability (hard line to India manager, dotted line to functional leader).

Service Delivery & Functional Alignment

• Ensure functional delivery from India aligns with global goals, standards, and priorities.
• Represent India capabilities and workforce updates in functional leadership team meetings.
• Manage service delivery KPIs and report on performance, risks, and achievements.
• Support both outcome-based delivery (Engineering Bench) and augmentation models, as required by the global function.

Stakeholder Engagement & Communication

• Serve as the first point of contact for India-based colleagues for day-to-day matters and escalation.
• Collaborate with the Head of GTO India and global functional leaders to ensure integrated leadership and communication.
• Participate in functional leadership meetings, ensuring full integration with global teams.
• Cascade global priorities and localise key leadership messages for India-based teams.

Compliance & Legal

• Ensure compliance with all relevant Indian labour laws and statutory requirements.
• Partner with HR and senior leadership to maintain current policies, training, and documentation.
• Support the implementation and measurement of Intra-Group Agreements (IGA) governing service delivery.

Continuous Improvement & Culture

• Foster a culture of collaboration, psychological safety, and continuous learning.
• Champion diversity, equity, and inclusion within the CoE team.
• Support employee engagement, welfare, and professional development.

Experience required

Essential:

• Proven experience in people management and operational leadership within large, matrixed organisations.
• Strong understanding of Indian employment law and statutory compliance.
• Experience managing recruitment, onboarding, HR processes, and performance appraisals.
• Ability to work collaboratively with global teams and senior stakeholders.
• Excellent spoken and written English.

Desirable:

• Experience providing a similar role in an India CoE for a multinational organisation.
• Exposure to global service delivery models and cross-cultural environments.

About FNZ Culture

Our culture is what drives us. It's at the heart of who we are and everything we do. It's what inspires, excites and moves us forward. Our ambition is to create a culture for growth, one that opens up limitless opportunities for our employees, customers and the wider world. At FNZ we know that great impact is only possible with great teamwork.
Thats why we value the strength and diversity of thought in our global team. The FNZ Way is the cornerstone of what we do. It is comprised of four values that set the standard for how everyone at FNZ interacts with each other, with our customers, and with all our diverse stakeholders around the world.

1. Customer obsessed for the long-term
2. Think big and make an impact
3. Act now and own it all the way
4. Challenge, commit and win together

Read more about The FNZ Way and our values

Opportunities

• Right from day one, you will work alongside exceptional, multicultural teams - experts in their respective fields - who will inspire and challenge you to make your greatest impact.
• Be part of a highly successful, rapidly growing, global business that is leading the delivery of financial services via cloud computing and partners with some of the worlds largest companies;
• Working in a flexible and agile way that meets the needs of the business and personal circumstances;
• Remuneration, significant financial rewards and career advancement is based on individual contribution and business impact rather than tenure or seniority;
• We provide global career opportunities for our best employees at any of our offices in the UK, EU, US, Canada, South Africa and APAC.

Commitment to Equal Opportunities