CO | Daily Walk-in

As a Chat Customer Service Representative, your primary responsibility will be responding to incoming chats from customers in a professional and courteous manner. Engage customers in conversation to understand their needs and concerns, providing accurate and timely information about products, services, pricing, and promotions. You will be expected to proactively seek opportunities to upsell and cross-sell products and services to customers while handling objections and concerns empathetically to close the sale. It is essential to document all customer interactions, inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets is a key performance indicator. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices, is crucial for success in this role. To excel in this position, you must have excellent written communication skills in English. Previous experience in a customer service and sales role, preferably in a chat or online environment, is highly desirable. The ability to multitask, prioritize, and manage time effectively is essential, along with strong problem-solving skills and the ability to think on your feet. You should be comfortable working in a fast-paced environment and demonstrate flexibility to work in rotational shifts, including evenings, weekends, and holidays. Basic computer skills and familiarity with CRM systems are advantageous. A high school diploma or equivalent is required for this position, while a Bachelor's degree in any field is preferred. Join our team as a Chat Customer Service Representative and contribute to providing exceptional service to our customers while driving sales and meeting targets.,