1937 Cmmi Jobs - Page 10

SUMMARY Team Lead - Insurance Operations ===================================== About the Role - - - - - - - - - - - - - - - - - We are seeking an experienced Team Lead to join our Insurance Operations team in Chennai. As a key member of our team, you will be responsible for leading a team of professionals in processing transactions, resolving customer queries, and contributing to process improvements. This is an excellent opportunity to leverage your leadership skills, analytical abilities, and customer service expertise to drive business growth and excellence. Responsibilities - - - - - - - - - - - - - - - - - - - Lead a team of professionals in processing transactions, resolving customer q...

About The Role 1. Executing end to end Process consulting projects based on ITIL V3/V4, ISO 20000 CMMI SVC models and frameworks 2. Strategize and Design Services 3. Lead and Manage Transition / Transformation programs 4. Design ITOM, Define Governance, DevOps, Agile / SAFe 5. Conducting process assessments and prepare gap analysis reports, Establishing Process Improvement Roadmaps, Process Definition with the help of Process 6. Requirement Specification Document, Piloting, Development and institutionalizing the new process 7. Drive Continuous Service Improvement programs using various methods and techniques 8. Define measurement framework for SLAKPIs 9. Facilitate integration of service man...

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve cl...

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve cl...

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve cl...

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve cl...

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve cl...

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve cl...

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve cl...

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve cl...

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve cl...

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve cl...

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve cl...

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve cl...

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve cl...

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve cl...

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve cl...

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve cl...

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve cl...

Build excellent business relationship with customer groups, peers, and seniors. Able to lead, innovate, implement best industry practices, motivate, and work as a natural team-player in the business functions. Report, analyze and recommend Ops improvements considering trends observed for disputes and queries. Root cause analysis of escalations to recommend changes in workflows, procedures, service levels based on customer s demand. Suggest essential training & mentoring of team members resulting in building a customer satisfactory environment. Should be able to evolve/ specify training regimen to support process training for the processes identified for transition. Manage teams and ensure qu...

Unqork configurator with expertise in Unqork platform. Must be flexible to work in Rotational Shift and On Call Support on a roster-ed rotational basis. Participate in incident analysis, service request fulfilment, requirement analysis for enhancements. Proactive monitoring, strong troubleshooting abilities and excellent communication skills Need to work as a team member in the development projects using Unqork or other Low Code and No code platforms. Working with the team leads/ other team members to ensure the timely delivery of the projects Contribute toward excellence in a highly collaborative, team-oriented environment Work closely with Project leads, Project Managers, Senior Business A...

Manage customer and stakeholder relationships by establishing trust and clear communication. Align project goals with stakeholders through effective communication and collaboration. Lead project planning and roadmapping, defining scope, resources, and delivery timelines. Provide technical leadership and guidance, bridging business and technical teams. Drive project execution, monitor progress, and mitigate risks to ensure successful delivery. Oversee governance and reporting, facilitating regular review meetings and status updates. Promote continuous improvement by aligning with CMMI/ITIL processes and driving innovation. You will bring 12-15 years of relevant IT industry experience, with a ...

Candidates with 18+ years of experience handling Delivery and managing 400+ workforce globally, Strong track record in setting up delivery governance, processes, and frameworks to support growth. Required Candidate profile Exposure to automation, engineering efficiency, DevOps, and AI/ML adoption, Implementing CMMi/ISO procedures and practices. Exposure working with leading IT Service orgnisations.

As a member of the Delivery Assurance Team at GlobalLogic, your role involves driving process improvement initiatives and ensuring successful project delivery in various industries such as High-Tech, communication, media, healthcare, retail, and telecom. You will be responsible for implementing Agile methodologies, conducting process audits, and leading quality control processes to deliver high-quality solutions to global clients. - Drive change and process improvement initiatives within the organization - Implement Agile methodologies for project management - Manage project delivery and ensure successful implementation - Implement tools like JIRA and Azure DevOps for efficient project execu...

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve cl...