Cluster Manager

Job Title: Cluster Manager

Location: [Insert Cluster / Region]

Department: Operations & Maintenance (O&M)

Reports To: O&M Manager / Zonal Operations Head

Job Summary:

We are looking for a hands-on and performance-driven Cluster Manager to manage operations across 200+ EV stations within the assigned cluster. The role demands strong leadership, operational planning, vendor governance, and analytical skills to ensure uptime, cost efficiency, asset accountability, and service excellence.

Key Responsibilities:

• Network Uptime & SLA Management:

Ensure QIS and Broadband uptime as per defined targets across all sites within the cluster.

Drive continuous improvement in SLA compliance and proactively resolve network
performance issues.

• Preventive Maintenance & Site Health:

o Ensure monthly site visits and timely execution of preventive maintenance (PM) by vendors.

o Monitor and track repair, replacement, and refurbishment activities to avoid operational
disruptions.

o Publish a monthly Health Tracker for all deployed assets in the cluster.

• Vendor Management & Governance:

o Conduct monthly governance meetings with OME and SME vendors to review performance
and compliance.

o Track SME complaints, ensuring proper closure with actionable analysis on registered vs.
resolved tickets.

• Team & Activity Planning:

o Prepare and monitor daily, weekly, and monthly activity plans for all O&M engineers within
the cluster.

o Ensure clear allocation of responsibilities and performance tracking.

• Opex & Asset Management:

o Ensure accurate OPEX provisioning and timely submission of data for budgeting and
forecasting.

o Track and validate all equipment through a monthly site-wise asset accountability tracker

.

• Utility Bill & Power Management:

o Ensure 100% timely collection and processing of EB (Electricity Board) and Broadband bills.

o Prevent disconnections through close coordination and proactive follow-up.

o Monitor DG (Diesel Generator) deployment and ensure proper maintenance, tracing, and
validation.

Qualifications & Skills:

• Bachelor's degree in Engineering, Electrical, Electronics, or a related field.
• 46 years of experience in EV operations, field management, or O&M coordination.
• Strong leadership and organizational skills with a focus on operational excellence.
• Proficient in MS Excel, PowerPoint, and data reporting.
• Excellent coordination, vendor management, and communication skills.
• Ability to manage field teams and travel as required across the cluster.