Cluster Head

Role & responsibilities

• Accountable for all aspects of running a successful branch, delivering great business performance and leading and motivating a team that provides the best customer experience in your region/cluster
• Coach and Mentor the Branch Managers
• Understand your customer base and identify opportunities to build and grow profitable relationships.
• Deliver against business and sales performance.
• Acquire new customers and retain and grow your relationships with existing customers.
• Responsible for the operational efficiency of the region/cluster and productivity of its staff.
• Prepare periodic and statutory reports for management , and if need be, also for the board of directors.
• Have a good understanding of branch control procedures with specific focus on financial security.
• Take ownership for resolving complex problems, working with colleagues in other offices /
• Branches to provide a seamless experience for your customers
• Develop new deposit and loan businesses
• Provide a superior level of customer relations and promote the service culture through coaching, guidance and staff motivation.
• Participate in community affairs to increase the banks visibility and enhance new and existing business opportunities.
• Perform other duties in the absence of the BM as directed by the Retail Bank Head
• Set challenging performance and business objectives.
• Work to your peoples’ strengths and in still in them the passion and commitment to deliver an exceptional service.
• Monitor your teams effectiveness by developing individual performance objectives and make recommendations for improvements, while also being accountable for achieving sales and customer satisfaction objectives.
• Address and manage under performance as soon as it is identified following company guidelines.

Preferred candidate profile