Cluster Head- Chennai

Cluster Business Head -Chennai

About PhysicsWallah (PW):

PhysicsWallah (PW) is India's leading EdTech platform committed to making high-quality education accessible & affordable. With a student-first mindset, powerful digital learning ecosystem, and expanding offline presence, PW is shaping the future of education for millions.

Role: Cluster Business Head

We are looking for a seasoned business leader to oversee multiple regions, drive large-scale business expansion, and ensure P&L success for assigned clusters/branches. The DRBH will play a pivotal role in scaling PW's footprint, improving operational excellence, and mentoring Business Heads & cross-functional teams across regions.

Key Responsibilities:

1. Strategic Leadership & Regional Oversight:

- Lead business performance across multiple regions/branch clusters.

- Own the regional P&L, ensuring revenue achievement, cost efficiency, and sustained profitability.

- Build mid- to long-term growth strategies aligned with PW's organizational goals.

2. Business Expansion & Market Penetration:

- Identify and execute new market opportunities across assigned states/regions.

- Oversee launch & scale-up of new centers, ensuring smooth execution and strong ramp-up.

- Conduct competitive analysis and drive regional differentiation strategies.

3. People Leadership & Capability Building:

- Lead, mentor & upskill Business Heads, Sales Managers & Ops Leaders across regions.

- Build a high-performance culture with strong accountability & ownership.

- Drive talent development, succession planning & team productivity initiatives.

4. Operational Excellence:

- Standardize processes across branches to ensure uniform academic & operational delivery.

- Ensure compliance, governance, and operational discipline across regional centers.

- Evaluate and improve customer experience metrics, retention, and NPS.

5. Financial Management:

- Develop annual operating plans & forecasting models for the region.

- Monitor financial performance, optimize budgets & ensure cost controls.

- Drive regional profitability through data-driven decision-making.

6. Cross-Functional Collaboration:

- Work closely with Academic, Marketing, HR, Finance & Central Ops teams to ensure regional alignment.

- Lead execution of marketing campaigns, enrollment drives & community outreach programs.

- Represent PW at regional industry events & PR forums.

Qualifications & Experience:

- Bachelor's degree required; MBA preferred.

- 8-15 years of experience in business leadership roles covering regional/multi-city operations.

- Minimum 5+ years in P&L ownership, leading large teams.

- Experience in EdTech, Education, Retail, Consumer Business, or Multi-Unit Operations preferred.

- Strong analytical, financial & strategic decision-making skills.

- Exceptional leadership, stakeholder management & problem-solving abilities.

- Entrepreneurial mindset with the ability to drive scale in fast-growing environments.