Cluster Head

As a Cluster Head - Branch Banking at our Madurai location in the Retail Banking business unit, your primary role will involve overseeing the operational aspects of branches. Your responsibilities will include managing budget allocation, identifying areas for improvement, sharing best practices with other branches, addressing customer and employee satisfaction issues promptly, and ensuring compliance with regulations and ethical standards. Key Responsibilities: - Manage budget allocation effectively to meet operational needs - Identify areas of improvement and propose corrective actions for growth opportunities - Share knowledge with other branches and headquarters on best practices and business opportunities - Address customer and employee satisfaction issues promptly - Adhere to high ethical standards and comply with all regulations and laws - Network to enhance the presence and reputation of the branch and company - Stay informed about competing markets and provide reports on market movements - Establish the Bank and its brand in the catchment area - Achieve product targets for the Cluster including CASA, Investments, Insurance, Trade Services, and TD - Cultivate relationships with individual and corporate customers - Manage customer-centric operations to ensure satisfaction and service quality - Evaluate growth strategies based on competitor analysis and customer feedback - Recommend process changes to enhance service efficiency and quality - Facilitate a customer-centric branch channel and meet/exceed NPS targets - Monitor branch network expansion according to the business plan Managerial & Leadership Responsibilities: - Attract and retain top talent for key roles in your reporting structure - Monitor employee productivity, hiring quality, and attrition rates to drive necessary improvements - Support teams in achieving growth targets effectively Qualification Required: - Graduate in any discipline - Post Graduate in Finance (MBA preferred) With 14+ years of relevant branch banking experience, you will play a crucial role in contributing to the larger branch banking channel objectives.,