Cluster Clinical Operations Manager (Pediatric setups)

Role Overview: As a Center Operations Manager at Moms Belief, you will be responsible for ensuring the smooth functioning of parent inquiries, leading initial interactions with parents, managing child goal planning and journey, coordinating with therapists, maintaining P&L accountability, ensuring operational excellence, and leading team development across multiple locations in the assigned zone. Key Responsibilities: - Ensure smooth handling of parent inquiries and maintain strong relationships with parents. - Collect and analyze feedback to improve services and satisfaction levels. - Address and resolve parent grievances, ensuring a seamless customer experience. - Lead initial interactions with parents and drive conversion of inquiries into enrolments. - Collaborate with therapists to create individualized goal plans for each child and oversee their implementation. - Review child progress periodically and address concerns proactively. - Ensure alignment with therapists for optimal outcomes and conduct performance reviews. - Drive profitability by meeting revenue and expense targets, and achieving enrollment targets. - Oversee operations at all centers, implement SOPs, optimize resource utilization, and achieve operational objectives. - Lead, mentor, and manage center teams, drive employee engagement, and ensure alignment with organizational objectives. Qualifications: - Bachelor's or master's degree in OT, Psychology, Speech, or a related field. - Minimum 7 years of experience in operations or center management, preferably in the healthcare or therapy sector. - Strong interpersonal and communication skills. - Business acumen. Additional Details: The work environment will involve regular travel to different centers within the assigned zone, interaction with diverse teams including therapists, parents, and operational staff, and a dynamic, fast-paced focus on delivering high-quality outcomes.,