Cluster Clinical Operations Manager (Pediatric setups)

As a Center Operations Manager at Moms Belief, your role involves overseeing the smooth functioning of multiple centers in the assigned zone. Your primary responsibilities include: - **Parent Management:** - Ensure smooth handling of parent inquiries and maintain strong relationships with parents. - Collect and analyze feedback from parents to enhance services and satisfaction levels. - Address and resolve parent grievances promptly to ensure a seamless customer experience. - **Initial Parent Interaction for Conversion:** - Lead initial interactions with parents to communicate the benefits of Moms Belief programs. - Drive the conversion of inquiries into enrolments through consultative discussions. - **Child Goal Planning & Journey Management:** - Collaborate with therapists to create individualized goal plans for each child. - Oversee plan implementation to ensure seamless and result-oriented journeys for every child. - Review child progress periodically with therapists and parents. - **Therapist Coordination & Alignment:** - Ensure consistent alignment with therapists to deliver optimal outcomes. - Conduct performance reviews, provide feedback, and address any challenges. - Plan capacity-building sessions to enhance therapist skills. - **P&L Accountability:** - Drive profitability by meeting revenue and expense targets. - Set and achieve enrollment targets in line with organizational goals. - Monitor financial performance, manage budgets, and maintain profitability. - **Operational Excellence:** - Oversee the smooth functioning of operations at all centers in the zone. - Implement SOPs to ensure consistent service delivery. - Optimize resource utilization and efficiency across centers. - **Team Leadership & Development:** - Lead, mentor, and manage center teams to foster high performance. - Drive employee engagement and ensure alignment with organizational objectives. **Qualifications:** - Bachelors or masters degree in OT, Psychology, Speech, or a related field. - Minimum 7 years of experience in operations or center management, preferably in healthcare or therapy. - Strong interpersonal and communication skills with business acumen. Your work environment will involve regular travel to different centers within the assigned zone and interactions with diverse teams. The dynamic and fast-paced nature of the role focuses on delivering high-quality outcomes.,