CloudOps Sr Engineer

Key Responsibilities:

• Manage deployments, patching, and changes on partner and internal cloud environments per compliance and partner needs.
• Set up new accounts and cloud environments for emerging business units.
• Conduct disaster recovery (DR) drills periodically for both internal and partner cloud environments.
• Create and manage secure golden AMIs and Docker images for consistency and security.
• Automate scripts and tools to improve operational efficiency and scalability.
• Monitor and resolve alerts promptly to ensure high availability of systems and services.
• Act as the first responder for internal and external security issues, ensuring resolution within defined SLAs.
• Collaborate with DevOps for smoother operations by handling mundane day-to-day tasks (e.g., creating new alerts or troubleshooting deployments).
• Manage internal and external audits by creating detailed documentation and automation for streamlined processes.
• Develop SOPs, runbooks, generic dashboards, and alerts for effective operations.
• Work closely with central teams (DevOps, Cloud Platform, Engineering Excellence) to ensure proper communication and understanding of requirements.
• Help developers troubleshoot deployment and alert-related issues, fostering a culture of collaboration.
• Maintain a strong understanding of networking concepts and infrastructure to ensure secure and reliable operations.
• Manage network firewalls.
• Occasionally travel to external bank offices for initial setups and infrastructure management as required.