Cloud Solutions Architect

JOB DESCRIPTION ORGANIZATIONAL CONTEXT Job Title Cloud Solution Architect Cloud Managed Services Job Holder Name Business Division Department Cloud Advisory & Transformation Services Lead Cloud Advisory Services Reporting to SCOPE Direct: 0 Supervision: (Numbers of subordinates reporting to the incumbent) Indirect: 4-5 JOB CONTENT 1. Role Objective The Cloud Solution Architect Managed Services serves as a fractional CTO for customers, providing tactical and strategic thought leadership, design and optimization recommendations, cloud best practices, and governance advice. They build deep customer relationships, understanding unique business and technology needs to deliver impactful, long-lasting recommendations. The role fosters a proactive environment through reviews, training, and architecture reviews. This role requires extensive experience in enterprise architecture, strategy, and thought leadership, coupled with hands-on technical skills on cloud. 2. Detailed Roles and Responsibilities: Thought Leadership & Strategic Guidance: Provide customers with expert guidance on cloud strategy, architecture, and best practices, aligning cloud solutions with business objectives. Design & Optimization Recommendations: Analyze customer cloud environments and recommend design improvements and optimizations to enhance performance, scalability, and cost-effectiveness. Cloud Best Practices & Governance: ¢ Educate customers on cloud best practices, governance frameworks, and industry standards, ensuring secure and compliant cloud deployments. Proactive Reviews & Training: ¢ Conduct proactive reviews of customer cloud environments, identify potential risks and areas for improvement. Deliver training sessions to customers on cloud technologies, services, and best practices. Architecture Reviews: ¢ Perform comprehensive architecture reviews, evaluating the design and implementation of customer cloud solutions, ensuring alignment with industry standards and best practices. Customer Affinity & Relationship Building: ¢ Cultivate strong relationships with customers, acting as a trusted advisor and advocate for their cloud needs. Develop a deep understanding of each customer's business and technological requirements. Hands-on Technical Expertise: Page 1 of 3

¢ Provide hands-on technical support, troubleshooting complex issues, and implementing solutions within customer cloud environments. Mentorship & Collaboration: ¢ Mentor and collaborate with Cloud Architects and Cloud Engineers within the pod, fostering a culture of technical excellence and continuous improvement. KEY INTERACTIONS Internal: External: ¢ ¢ ¢ ¢ ¢ Operations Manager ¢ ¢ ¢ Customers Lead Cloud Platform Engineer Cloud Platform Engineering Teams Cloud Solution Architecture Teams Service Management Teams Vendors and suppliers Hyperscales (Microsoft) Support Teams BEHAVIORAL SKILLS, KNOWLEDGE AND EXPERIENCE (Special behavioral skills, knowledge and experience needed for the satisfactory performance of the job) 1. Educational Qualifications: ¢ ¢ ¢ ¢ Degree in Computer Science or Engineering Azure Solutions Architect Expert certification - mandatory. Relevant cloud certifications (e.g., Microsoft DevOps Engineer Expert) - highly desirable. ITIL Foundation and FinOps Certified Practitioner certifications - highly desirable. 2. Skills & Experience: ¢ Extensive experience 9-15 Years(10+ years) in managing and supporting enterprise-level cloud environments across multiple platforms (AWS, Azure, GCP). ¢ ¢ Proven experience in a similar role, with a strong focus on Cloud Platform Managed Services. Proven track record of successfully leading and delivering cloud strategy, architecture, and implementation projects. ¢ Deep understanding of cloud infrastructure components, including networking, storage, compute, security, and databases. ¢ ¢ ¢ ¢ ¢ ¢ ¢ Expertise in cloud automation, orchestration, and infrastructure-as-code concepts and tools(Terraform, Poweshell. Strong understanding of ITIL framework and best practices. Excellent communication, presentation, and interpersonal skills. Strong leadership, mentorship, and team-building abilities. Proven ability to lead, inspire, and manage technical teams while driving high performance and collaboration. Strong relationship-building, communication, and problem-solving skills with a customer-centric approach. Good verbal and written communication skills for effective engagement with technical and business stakeholders. ¢ Strong analytical skills to address technical challenges and develop solutions. 3. Behavioral Skills: ¢ ¢ ¢ ¢ ¢ Strategic thinker with a strong business acumen. Excellent problem-solving and analytical skills. Proactive, self-motivated, and results-oriented. Customer-focused with a passion for delivering exceptional service. Strong communication and interpersonal skills, with the ability to effectively communicate technical concepts to both technical and non-technical audiences. ¢ ¢ Adaptable and eager to learn new technologies and approaches. Strong leadership qualities, with the ability to inspire and motivate teams. Page 2 of 3

¢ ¢ ¢ ¢ ¢ ¢ Ability to work effectively in a fast-paced, dynamic environment. Commitment to continuous improvement and professional development. Adaptable and eager to learn new technologies. Ability to work independently and manage time effectively. Strong attention to detail and commitment to quality. Ability to work under pressure and independently with minimal supervision demonstrating resilience and focus in high-pressure situations, effectively managing tasks with autonomy and minimal guidance. The Job holder may be required to undertake additional duties, which may be reasonably expected and forms part of the function of the job. Prepared By: malomatia Reviewed By: Date: ...... / /. Date: ...... / /. Date: ...... / /. Date: ...... / /. Approved By: Job Holder: Page 3 of 3