Cloud Operations Manager- TechSales

Your Role ResponsibilitiesHeres What Youll Do

• Lead a global operations and support team providing 24x5 support, provisioning, monitoring, and incident response for technical sales cloud environments used in demos, PoCs, and training..
• Provision, maintain, and decommission cloud infrastructure (AWS, Azure, GCP, and Oracle Cloud resources) helping all Technical Sales team members perform demo related activities.
• Ensure systems uptime and reliability through monitoring, alerting, and observability frameworks. Perform performance tuning of runtime environments (VMs, docker containers and hybrid deployments).
• Improve automation plans to refine provisioning and deployment of technical sales resources.
• Collaborate with Technical Sales, IT, Partner teams, and product teams to align priorities and enhance infrastructure.
• Lead infrastructure projects focused on improving performance, reliability, scalability, and cost control.
• Implement resource governance to ensure compliance and manage cloud spend.
• Oversee risk and incident management with clear escalation and prompt resolution.
• Forecast resource usage and capacity planning to balance demand without overspending.
• Develop operational roadmaps and provide transparent reporting on environment health and indicators to leadership.

• 10+ years in cloud infrastructure/DevOps or operations, 3+ years in leadership
• Experience managing cloud-based technical sales environments on AWS, Azure, GCP, or Oracle Cloud.
• Expertise in mission-critical global environments, cloud security, compliance, and multi-cloud operations
• Experience with global support models and on-call management
• Proficient in infrastructure automation, scripting, Docker, and Kubernetes
• Analytical with an ability to improve cloud spend using usage data
• Translate technical needs into scalable solutions

• Knowledge of Informatica IDMC platform (runtime, configuration, deployment, and tuning)
• Experience supporting Sales demos, PoCs, and enablement platforms
• Proven collaboration with Technical Sales, GSI, and Partner teams
• Project management skills across infrastructure projects

• Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
• Flexible time-off policy and hybrid working practices
• Equity opportunities and an employee stock purchase program (ESPP)
• Comprehensive Mental Health and Employee Assistance Program (EAP) benefit