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Servicemax
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Cloud Maintenance Analyst

Cloud Maintenance Analyst

Servicemax

1 - 6 years

6 - 10 Lacs

Gurugram

Posted:1 week ago| Platform:

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Skills Required

Automation HP data protector Senior Analyst Cloud Scheduling Management IT operations Continuous improvement Macros Salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

Cloud Maintenance Analyst for IoT

The Cloud Maintenance Analyst role is an excellent opportunity for someone early in their IT or cloud journey who enjoys structured work, solving problems, and improving how things are done.

You ll begin by focusing on the coordination and execution of maintenance activities in cloud-hosted environments to maximize customer environment availability, performance, and security. These activities include OS patching, core and third-party updates, security patching, and applying the latest settings and tuning recommendations based on root cause analyses from other systems.

Over time, this role will evolve to include responsibilities in analysis, reporting, and continuous improvement.

This is a hands-on, operations-focused role in a 24/7 environment, including rotational weekend and on-call duties. We're looking for someone who is curious, organized, and eager to take increasing ownership.

Responsibilities:

Core Responsibilities (initial focus):

Build and manage rolling maintenance schedules for cloud environments
Plan and orchestrate D-day execution of maintenance activities
Coordinate with internal teams to resolve scheduling conflicts and confirm resource availability
Create and manage change requests with clear, complete technical details
Create, seek approval and send customer notifications to end customers
Track contact data and work with teams to maintain accurate CMDB records
Adjust scheduling and execution in real time based on shifting priorities or incidents
Resolve planning conflicts due to changing priorities or customer requests.
Analyze success/failures, create the final report and organize lessons learned
Request decommissioning of unused infrastructure and ensure documentation is up to date
Maintain and improve templates, tools, and internal documentation
Participate in regular coordination meetings and support daily operations

Growth Responsibilities (evolving over time):

Identify trends, recurring issues, and areas for operational improvement
Lead or contribute to maintenance retrospectives & lessons learned
Track and follow up on technical, process, or tooling issues; coordinate corrective actions with stakeholders
Suggest or implement automation to reduce manual effort and improve efficiency
Coordinate high-level proactive maintenance schedules and ensure timely customer notification
Manage last-minute conflicts due to shifting priorities or coordination needs
This role may involve some interactions with the customers

Required Skills and Experience:

1-6 years of experience in IT operations, support, or coordination roles
Knowledge of enterprise systems such as Salesforce, ServiceNow, or JIRA
Self-motivated with solid oral and written communication skills
Excel skills: ability to create macros, manage formulas, and reconcile complex evolving files
Experience with project coordination and strong attention to detail
Planning/scheduling background, ideally in fast-paced environments (all sectors welcome)
Strong interpersonal skills; able to work effectively with colleagues, management, and customers
Adherence to schedules and deadlines, with the initiative to resolve issues and follow through
Fluent in English (written and spoken); comfortable working with global teams across cultures
Able to identify and report risks or improvement opportunities in tools, processes, and workflows
Flexible, detail-oriented, organized, and capable of multitasking independently
Experience or certifications in public cloud platforms (e.g., Azure, AWS) is a plus
Familiarity with IoT platforms such as Thingworx, Axeda, or IoT Hub is a plus

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Cloud Maintenance Analyst