Cloud Engineering Analyst

• We are seeking a skilled Cloud Engineer to join our global cloud operations team.
• This role will be responsible for supporting, troubleshooting, and optimizing CIGNA s Amazon Web Services (AWS) environments across multiple regions, ensuring secure, compliant, and highly available cloud services for our international business units.
• The ideal candidate will collaborate closely with CIGNA s Cloud Center of Excellence, security, and application teams, as we'll as Microsoft s Unified Support and engineering resources.
• The successful candidate will have an initial secondment in a highly skilled and experienced project team where they will assist in deployment of the solution and then transition into support and business-as-usual (BAU) operations, ensuring the stability, performance, and continuous improvement of deployed cloud environments.
• This position will collaborate with Azure, OCI, and on-premise engineering teams, offering opportunities for cross-training and professional development within a multi-cloud and hybrid infrastructure environment.

Key Responsibilities

Deployment Project (initial secondment)

• Work as a Subject Matter Expert with the architecture team to design the cloud infrastructure to the highest security and supportability levels. Setting out the ongoing support requirements on day 1.
• Design, deploy, and manage scalable, secure, and resilient cloud infrastructure on AWS.
• Build and maintain CI/CD pipelines using tools such as Azure DevOps, GitHub Actions, and Git.
• Implement Infrastructure as Code (IaC) using Terraform for consistent and automated provisioning.
• Collaborate with development and operations teams to automate cloud provisioning and configuration.
• Monitor AWS environments for performance, cost optimization, and security compliance.

AWS Platform Support:

• Provide Tier 2/3 support for AWS infrastructure, services, and workloads (EC2, S3, IAM, Lambda, VPC, CloudFormation, and CloudWatch, security and monitoring).
• Troubleshoot incidents, perform root cause analysis, and drive timely resolution of issues impacting business operations.
• Manage AWS subscriptions, resource groups, RBAC, and policy compliance in line with CIGNA s global standards.

Operational Excellence:

• Monitor system health, performance, and cost optimisation using AWS CloudWatch, CloudTrail, and AWS Cost Explorer.
• Implement and maintain backup, disaster recovery, and high-availability configurations.
• Support automation and Infrastructure-as-Code (IaC) initiatives (eg, Bash, Terraform, PowerShell).

Security & Compliance:

• Ensure compliance with CIGNA s security, privacy, and regulatory requirements (eg, HIPAA, GDPR, local data residency).
• Support implementation of security controls, vulnerability management, and incident response in AWS.
• Collaborate with security and compliance teams to maintain and audit cloud controls.

Collaboration & Escalation:

• Work closely with CIGNA s application, data, and DevOps teams to support deployments and resolve cross-functional issues.
• Serve as a liaison with Amazon Support and escalate critical incidents as needed.
• Participate in global on-call rotation and support coverage for international time zones.

Continuous Improvement:

• Contribute to documentation, runbooks, and knowledge base articles for AWS operations.
• Participate in post-incident reviews and drive process improvements.
• Stay current with AWS platform updates, best practices, and emerging technologies.

• Proven enterprise-level skills, including governance processes.
• Strong knowledge of CI/CD concepts and hands-on experience with Azure DevOps, Git, and containerization tools (eg, Docker, Kubernetes).
• Proficiency in Terraform for infrastructure provisioning and management.
• Familiarity with scripting languages such as Python, Bash, or PowerShell.
• Understanding of cloud security principles and identity/access management.
• Experience with monitoring and logging tools (eg, Dynatrace, Prometheus, Grafana, Splunk).

• Excellent problem-solving and communication skills.
• Experience of working with ServiceNow, JIRA and Confluence

• AWS certifications (eg, AWS Certified Solutions Architect, DevOps Engineer).
• Experience with multi-cloud environments (AWS and Azure).
• Knowledge of Agile methodologies and DevSecOps practices.