Cloud Assistant Manager

Cloud & Infrastructure Lead

Key Responsibilities

• Communication & Management:

• Possess

  excellent verbal and written communication skills

  to effectively interact with various stakeholders.
• Demonstrate

  strong experience in team management

  , guiding and mentoring colleagues.

• Cloud & On-Premises Management:

• Have working experience on at least

  two major Cloud Service Providers (CSPs)

  , specifically

  Azure, AWS, and/or GCP

  .
• Exhibit

  expertise in Virtualization Hypervisors

  (VMware, Hyper-V preferred), as well as

  Google, AWS, and Azure cloud environments

  .
• Demonstrate expertise in

  on-premises to cloud migration and management

  .
• Maintain and update

  infrastructure design/build document sets

  .
• Ensure all infrastructure operations align with the

  ITIL Framework

  .
• Provide support across

  multiple cloud and on-premises technologies

  , with hands-on experience in

  Windows, Active Directory, networking, security, and troubleshooting

  .
• Create

  infrastructure estimates and manage costs

  effectively.

• Specific Cloud Service Management:

• Experience working with

  AWS services

  such as

  VPC, EC2, S3, ELB, and Firewall

  .
• Experience working with

  Azure services

  such as

  VNet, VMs, Resource Groups, Load Balancers, and Storage

  .

• Service Desk & Escalation:

• Ensure all

  Service Desk tickets are resolved within WNS agreed SLAs

  .
• Handle

  escalation and troubleshooting of infrastructure-specific incidents

  from Service Desk Incident Management.
• Escalate calls to the respective backend teams and SMEs when required, following up to ensure complete resolution.
• Provide

  accurate shift handovers

  .
• Be available for

  rotational shifts (including night shifts)

  .

• Vendor Coordination:

• Coordinate with

  external vendors

  for issue resolution and solution optimization.
• This is an

  on-site role requiring work from the office

  .

• Linux Management Support:

• Provide

  troubleshooting, vulnerability management, and OS hardening expertise

  for multi-Linux flavors.
• Manage

  patching and OS upgrades

  for Linux systems.
• Handle

  disk and user management

  , with the ability to resolve complex disk-related issues.
• Oversee

  network management

  for all Linux flavors across both cloud and on-premises platforms.

Technology Domains to Support

• Mandatory:

  AWS, Azure, and Google Cloud management and security

  , including

  migration, access management, high availability, disaster recovery (DR) strategy, and cost saving

  .

• Advantageous:

  Experience in

  cost management, audit management, documentation, and automation

  .

Qualifications

• Overall Experience:

  5+ years of total experience.

• Relevant Cloud Experience:

  At least 3 years of relevant experience in cloud technologies.

• Education:

  Graduate in any stream, with a preference for an engineering background.

• Learning Agility:

  Possess good grasping power and a willingness to learn and acquire knowledge about new technologies as required.