Clinical Application Specialist, ROSA

The ROSA Clinical Specialist provides clinical support, and account management for the ROSATM system once they have been purchased by a hospital. The incumbent also plays a critical role in building the utilization of ROSATM system. In addition, they would be responsible to lead key projects that are needed for the team.

Principal Duties and Responsibilities

• Using available tools/resources/materials, develop a hospital specific support plan with hospital administrators, surgeons, and hospital staff to enable independent use of the ROSATM System
• Through partnership with the surgeons and hospital staff, help drive system utilization as per target by determining the appropriate program elements to meet the needs of the hospitals’ patient and local market
• Ensure usage of disposables as per the annual target
• Provide on-site support for product demonstrations and educational initiatives to build local and regional market awareness
• In partnership with the capital sales and marketing team, work to develop an account development plan tailored to the local market
• Lead surgical teams through training pathways designed to educate and train surgeons, staff, and administrators on the ROSATM system
• Document and investigate product complaints to identify root cause analysis

This is not an exhaustive list of duties and may not necessarily comprise all of the "essential functions".

The incumbent will be required to demonstrate behavior in accordance with Zimmer Biomet’s Guiding Principles, as listed below;

• Respect the contributions and perspectives of all Team Members
  We respect you for your individual contributions and your diverse perspectives. We support your professional growth and provide you with opportunities to share in the company's success.
• Commit to the highest standards of patient safety, quality and integrity.
  We commit to the highest standards of patient safety and quality in our products and services and to be recognized for world-class integrity and ethical business practices.
• Focus our resources in areas where we will make a difference.
  We focus our resources in areas where we will make the greatest impact for our customers and patients through our collective knowledge of the disease state or market, established infrastructure, relevant engineering expertise and skillsets.
• Ensure the company's return is equivalent to the value we provide our customers and patients.
  We innovate to provide value through effective and efficient solutions for customers and improved outcomes for patients to ensure the company's return is equivalent to the value we provide our customers and patients.
• Give back to our communities and people in need.
  We partner with communities where we live and work and support causes and programs that forward our mission for people in need.

The successful candidate must possess the following:

• Degree in Science or Nursing background
• Experience with Clinical Support in the Operating Room preferred
• Prior experience with Robotics preferred
• Excellent communication, organizational and customer relation skills
• Ability to work without specific direction on daily activities
• Ability to determine one’s own schedule based on business needs

Expected areas of competencies

• Promote the highest levels of customer satisfaction through the timely response of customer inquiries, clear and effective communications, and professional appearances.
• Follow all internal communication and documentation policies (QA).
• Provide product feedback and improvements to R&D
• Attend product trade shows and annual trainings as needed

70% of the time