Client Support Specialist (CSS)

Grade Level (for internal use):

• The role is dynamic and provides a fantastic opportunity to build a solid career solving complex problems and working with some of the worlds top tier financial institutions.
• You will be trained on the WSO applications, and in the informational needs of modern financial institutions
• This function is relatively new to S&P so there is lots of scope for this individual to shape and define the role and have significant impact

• Responsible for managing a dynamic cross-region team
• Responsible and accountable for Client Communication in Day-to-Day operational delivery; including Change/ Technology/Product/ Support requests, across multiple clients
• Responsible for understanding, agreeing, and managing Client priorities, whilst feeding into relevant internal process(es) in accurate and timely manner
• Responsible for driving and facilitating internal collaboration to establish proactive Service Improvement, Client Action plans, Root Cause Analysis (RCA), and post-mortem for Incidents or Service Level Agreement breaches
• Responsible and accountable for hosting regular reviews with Clients, to provide updates on current activities and operating results
• Contribute to continuous improvement and operational excellence in team and wider team.

• Experience working in a high-pressure client facing role
• Experience liaising with Senior Stakeholders
• Experience project managing or coordinating technology and business delivery as a team player
• Experience of working with Asset Management or Data Technology in Support, Business Analysis, Project Management or Scrum Master Role
• Direct experience of WSO or Syndicated Loan Market would be an advantage

• Proven ability to think critically and comfortable challenging the status quo for better results
• Organized, able to multi-task, and have positive attitude to achieve deadlines
• Self-starter with an attention to detail
• Adept at building and maintaining trusted and credible relationships with colleagues at all levels and external clients
• Self-motivated; able to work independently with minimal supervision

• Good presentations skills (preparation and delivery)
• Excellent oral and written communication skills

• Team Player and able to interact with Product, Operations, Delivery, and technical teams in a professional manner.
• A team player who is comfortable working at all levels of the business and with external clients
• Proven ability to work individually, and in a team environment which spans multiple geographical regions.