Client Support Executive

As a Client Support Executive based in Rajkot, your primary responsibility will be to assist in on-boarding new clients onto our HRMS (Human Resource Management System) software. This will involve gathering client requirements, configuring and setting up the software, and providing support throughout the user training process. Additionally, you will collaborate with various teams to address client queries and issues, maintain project documentation, and ensure seamless communication between clients and internal stakeholders for successful implementation. Your role will also entail transitioning projects to the support team upon completion and fostering strong client relationships through responsive and efficient service. To excel in this position, you should possess basic MS Excel skills, excellent written and verbal communication abilities (especially via email), adept problem-solving capabilities, effective teamwork, and coordination skills, as well as a detail-oriented and organized work approach. The ideal candidate will hold a Bachelor's degree in Commerce, Business, IT, or related fields, while a postgraduate degree in HR or MBA is advantageous but not mandatory. Freshers with a keen interest in HR tech and a strong aptitude for learning are encouraged to apply, with prior experience in HRMS software or SaaS tools considered a bonus. In return, we offer a full-time, permanent position with benefits including paid sick time and time off. Candidates must be able to reliably commute or plan to relocate to Rajkot, Gujarat, and should have a proficient command of the English language. If you meet these qualifications and are enthusiastic about joining our team, please send your resume to career@factohr.com for consideration. We look forward to welcoming dedicated individuals who are eager to contribute to our dynamic and innovative work environment.,