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Client Support and Onboarding Specialist

Client Support and Onboarding Specialist

Buopso

0 - 1 years

2 - 3 Lacs

Noida

Posted:4 weeks ago| Platform:

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Skills Required

Client Communication Sales Support

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking a proactive and customer-focused Client Support & Onboarding Specialist to join our team at Buopso. This role is ideal for someone who is passionate about customer onboarding in a SaaS environment. You will play a crucial role in supporting the sales team, managing customer relationships, and ensuring a smooth onboarding process for new clients. This includes guiding customers on setting up their workflows in Buopso CRM, resolving initial queries, and ensuring seamless adoption of our platform. Key Responsibilities: 1. Customer Onboarding & Workflow Setup Guide new customers in setting up their workflows on Buopso tools to match their business needs. Conduct product walkthroughs and onboarding sessions to ensure a smooth adoption process. Work closely with the implementation team to provide customized solutions for clients. 2. Client Communication & Relationship Management Act as a point of contact for pre-sales and post-sales customer inquiries. Address customer concerns related to technical difficulties. 3. CRM & Data Management Maintain and update customer records in the CRM system. Qualifications: Bachelor's degree in Computer Science or related field. 0-1 years of experience in a sales support or administrative role. Strong proficiency in Microsoft Office Suite (Excel, Word, PowerPoint). Excellent communication skills (written and verbal). Strong attention to detail and ability to work in a fast-paced environment. Ability to multitask and prioritize tasks effectively. Team player with a customer-first attitude.

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Client Support and Onboarding Specialist