Client Support Analyst

Solventum

3 - 7 years

2 - 5 Lacs

bengaluru

Posted:-1 days ago| Platform:

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Skills Required

networking project management xml analytical database administration healthcare presales technical support six sigma sql

Work Mode

Work from Office

Job Type

Full Time

Job Description

Troubleshoot assigned 3M software applications as well as interfaces (HL7, XML, etc.), Windows operating systems, network, Citrix & SQL
Participate in pre-sales, support, and implementation calls with clients as needed
Participate in System Health Checks and Performance Reviews with clients as needed
Work on individual and team projects
Represent 3M HIS in communications with external customers and 3M departments.
Provide input to technical hardware configuration needs
Collaborate with Customer Care, Development, and Product teams to address technical concerns identified by 3M clients
Assist with product training as needed
Identify areas of opportunity to improve communications and efficiency of operation to improve customer satisfaction
Support team processes and participate on cross-functional and Six Sigma teams
Position may be required to be staffed during off hours
Required to provide after-hours on-call support
Actively participates in relevant corporate programs/initiatives, complies with professional and quality standards complies with corporate policies and procedures, and acts in a manner consistent with 3M s values and ethical standards.

Basic Qualifications:

Associates degree or higher from an accredited university
Minimum of five (5) years of Technical Support experience
Minimum of three (3) years Database Administration experience
Minimum of three (3) years experience with Networking and Server Administration

Preferred Qualifications:

Strong technical operating system and network knowledge (Citrix/TS, IIS, Windows, Active Directory)
Strong communication skills
Understanding of project management concepts
Understanding of health care industry
Proven analytical and problem-solving skills
Willingness to collaborate with other teams
3M HIS product knowledge, especially 360 Encompass
Must be able to work independently as well as part of team

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