Client Success Specialist (Spanish)

You will be responsible for managing the customer success process within a defined territory. This includes retaining customers, growing contracts through upselling, and ensuring timely support renewals for small to medium-sized customers. You will also be in charge of organizing customer onboarding and success programs, as well as providing feedback to management on performance. As the first-line management contact for customer escalations, you will troubleshoot problems and escalate as necessary. Additionally, you will serve as a resource to other organizations for process and policy questions, assist in key indicator reporting and trend analysis, and educate customers on e-business practices and contractual implications. To excel in this role, you must have excellent communication skills in Spanish, strong negotiation abilities, and a customer service-oriented attitude. You should be proactive, adaptable to a 24x7 environment, possess strong analytical skills, and be proficient in Excel. Moreover, you should demonstrate exceptional research and problem-solving skills, effectively manage time and priorities, and be self-motivated to achieve goals. In this position, you will be expected to exercise judgment, initiative, and discretion when providing solutions to customers. You should be able to make decisions with minimal direction from management, project a positive and professional image, and consistently meet deadlines. Your ability to suggest and implement continual improvements, work collaboratively with others, and achieve shared goals will be crucial for success in this role. Overall, as a Customer Success Manager at this level (IC2), you will play a key role in driving customer satisfaction, contract growth, and operational efficiency within your assigned territory.,