Client Success Specialist (Spanish)

As a Customer Success Manager for the defined territory, you will play a crucial role in managing the customer success process. Your responsibilities will include retaining customers, growing contracts through upselling and multi-year renewals, ensuring timely support renewals for small to medium-sized customers, organizing customer onboarding and success programs, providing performance feedback to management, being the first-line contact for customer escalations, troubleshooting problems, assisting in key indicator reporting and trend analysis, educating customers on e-business practices, ensuring customer awareness of the Support portfolio, managing exceptions for customers with renewal issues, and meeting productivity requirements for outbound calls. Key Responsibilities: - Manage customer success process for a defined territory - Retain customers and grow contracts through upselling and multi-year renewals - Ensure timely support renewals for small to medium-sized customers - Organize customer onboarding and success programs - Provide performance feedback to management - Handle customer escalations - Troubleshoot problems and escalate when necessary - Assist in key indicator reporting and trend analysis - Educate customers on e-business practices and contractual implications - Ensure customer awareness of the Support portfolio - Meet productivity requirements on outbound calls for renewals - Manage exceptions for customers with renewal issues Qualifications Required: - Excellent communication skills in Spanish language - Good negotiation skills and customer service attitude - Willingness to work in a 24x7 environment - Strong analytical skills and proficiency in Excel - Excellent research and problem-solving skills - Ability to manage time effectively and prioritize tasks - Self-motivated, focused, and driven to achieve goals - Ability to make decisions with minimal direction - Positive, professional image projection - Ability to meet deadlines and suggest continual improvements - Ability to work collaboratively to achieve goals (Note: The additional company details were not included in the Job Description as they were not present in the provided text.),