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Client Success Specialist- Naukri.com || Noida

Client Success Specialist- Naukri.com || Noida

Info Edge

0 - 3 years

5 Lacs

Noida

Posted:9 hours ago| Platform:

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Skills Required

Customer Focus Client Success Product Implementation Relationship Management Customer Engagement

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities: Connect with key clients via outbound calls, emails, or virtual meetings to explain new product features and updates clearly and effectively. Guide clients through the technical and operational steps required to implement product updates at their end. Collaborate closely with client technical teams to troubleshoot and resolve any issues during the implementation phase. Serve as the first point of contact for client queries related to the product, providing timely and accurate responses. Understand client environments and workflows to tailor product implementations and maximize value. Document client interactions, feedback, and implementation progress accurately. Coordinate with internal product, engineering, and support teams to ensure seamless client onboarding and adoption. Monitor client usage post-implementation to ensure the product is meeting their needs and suggest improvements or additional features when relevant.

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Info Edge

www.infoedgellc.com

Business Consulting and Services

Lewes DE

11-50 Employees

917 Jobs

Key People

Hitesh Oberoi

Managing Director & CEO
Vivek Jain

Chief Financial Officer
Pooja Khandal

Chief People Officer

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Client Success Specialist- Naukri.com || Noida

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