Client Success Specialist

Gartner for HR

1 - 3 years

3 - 5 Lacs

gurugram

Posted:-1 days ago| Platform:

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Skills Required

usage sales business analysis client servicing manager technology hr customer service technical support crm recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

Manage a bug reporting queue for all of Digital Markets and triage incoming tickets based on priority and product team ownership
Enable, test, and troubleshoot CRM integrations for clients
Provision new hires & internal transfers with key technology needed for their roles
Create & manage ongoing processes to track the usage of our tech stack
Assist with communicating product releases & fixes to multiple sales teams as they roll out
Document new workflows and processes as our business evolves and share how-tos in both written and video format

What You Will Need:

1-3 years experience working in customer service or a client-facing role that involves answering support requests
Familiarity with the product development process is a plus
Excellent written and oral communication, with strong comfort in virtual meetings and working in a remote-first environment
Ability to work with and communicate with our internal tech teams, and able to understand and disseminate information appropriately to various team members
Strong proficiency in Excel. Experience with business analysis tools, such as Power BI, is a plus.
Desire for learning & growth within a fast-paced environment.

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