Client Specialist

Job Description

About the Company Wipro HR Services India Pvt Ltd. is looking for a client Specialist for Human Resource Outsourcing (HRO) Process. About the Role Designation: Client Specialist Location: Gurgaon Responsibilities Client support through calls Ensure timely and accurate service delivery at defined productivity levels Build client & domain knowledge to be able to deliver a resolution on the first conversation Ensure adherence to Client Service Level Agreements (SLAs) like Client Satisfaction, Service Level, Handle Time & Customer Effort Maintain Internal Service Attendance & Accountability policies Execute issue/query & Client level delivery quality on calls Adhere to Customer resolution and ensure proper documentation & follow-up Identify, share and support operational improvements Qualifications Graduates in B.Com, B.A, BCA, BBA, BHM, BSc & BSc IT, MBA(Correspondence mode) (Except Stats, Math's Hons & Eco Hons) B.Tech. with min 6 months of experience is required in BPO/KPO Regular MBA, M.Com, MA with min 6 months of experience is required in BPO/KPO (Except MCA and MSC) Undergraduates/ pursuing graduation are NOT eligible Required Skills Work Experience- Freshers and Experienced Excellent communication skills- Written and Verbal Should be willing to work in night shifts Saturday/Sunday fixed off Proficient in computer usage and Basic knowledge of MSOffice/ Excel Preferred Skills Please Call 9871407267 or Send Resume sakshi.thukral@niitmts.com Equal Opportunity Statement Wipro HR Services India Pvt Ltd. is committed to diversity and inclusivity. Show more Show less