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Client Specialist

Client Specialist

AuthBridge

1 - 5 years

0 Lacs

haryana

Posted:6 days ago| Platform: Shine logo

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Skills Required

client issue resolution client queries management client emails response sla adherence escalation handling freshdesk ticketing client call handling

Work Mode

On-site

Job Type

Full Time

Job Description

As a client query manager, you will be responsible for managing end-to-end client queries and ensuring timely resolution. Your key tasks will include responding to client emails within defined timelines, adhering to SLAs, and complying with the defined process and client expectations. You will also be expected to assist in solving challenging client requests or issues, provide suggestions for improvement, and escalate issues as per the escalation matrix. Experience with Freshdesk Ticketing tool is required for this role. In addition to email communication, you will handle inbound and outbound client calls as needed to provide support and ensure a satisfactory resolution for the clients.,

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Client Specialist