Do you want to shape the future of fintech and healthtech Energized by challenges and inspired by bold goalsReady to elevate your career alongside driven and talented colleaguesIf that sounds like you, explore a career at Alegeus today. Opportunity Happens Here .
MISSION
The Client Solutions Associate will play a key role in supporting the implementation, configuration, and delivery of Alegeus healthcare benefit account administration platform and related solutions. This role requires strong problem-solving skills, attention to detail, and a client-first mindset to ensure successful solution deployment and client satisfaction. The associate will collaborate closely with cross-functional teams including Product, IT, Operations, and Client Success to deliver seamless solutions to health plans, TPAs, and financial institutions.
RESPONSIBILITIES
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Assist in the end-to-end implementation of healthcare benefit account solutions, ensuring projects are delivered on time and within scope.
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Partner with senior consultants and project managers to gather, document, and validate client requirements.
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Configure system settings and workflows in alignment with client needs and organizational best practices.
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Support clients during testing phases by identifying, troubleshooting, and escalating issues as needed.
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Deliver accurate reporting, documentation, and status updates to internal stakeholders and clients.
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Collaborate with cross-functional teams to ensure smooth handoff from implementation to ongoing client support.
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Contribute to continuous improvement by documenting lessons learned and recommending process enhancements.
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Assist in configuration, documentation, and testing of solution prescribed by the Client Solutions Manager.
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Ensure that the configuration matches documented requirements.
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Proactively identify and documents risks, roadblock and issues and proactively communicate with project teams.
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Accurately complete UAT for partner implementation work
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Eliminate defects as a result of testing efforts to measure system go-live readiness for implementations and change control processes.
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Assist in ensuring requirements are clear, specific, necessary, unambiguous and include acceptance criteria.
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Successfully engage in multiple concurrent projects.
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Assist in resolving client operational or technical questions or issues.
EDUCATION/EXPERIENCE
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Bachelor s degree in Business, finance, operations, Healthcare Administration, Information Systems, or a related field (or equivalent work experience).
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1 3 years of experience in client-facing roles, preferably within healthcare, financial services, or technology-driven industries.
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Exposure to healthcare benefits, CDH accounts, or payment systems is a plus.
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Strong analytical, organizational, and problem-solving skills.
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Excellent verbal and written communication with the ability to explain technical concepts to non-technical stakeholders.
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Proficiency in MS Office Suite (Excel, PowerPoint, Word); familiarity with Workday or similar platforms is an advantage.
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Ability to manage multiple priorities and thrive in a fast-paced, evolving environment.
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Strong teamwork and collaboration mindset, with a commitment to delivering exceptional client experiences.
VALUES (the How )
At Alegeus, equally important to the What (the individual performance goals that each employee commits to in support of the company s overall success) is the How (the framework of principles that guide how we work together to drive our business forward). Overall performance success will also consider individual delivery on our corporate values:
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People First. We pride ourselves in bringing talented people together and treating one another with care. This means we assume best intentions and trust and respect each other. We lift our colleagues up, celebrate diverse perspectives and accomplish more together.
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Partner Powered. We are committed to empowering our partners, knowing our success is shared and we win as one. We take this connection to heart it s the spark that drives collaboration across teams and inspires us to continuously raise the bar with the products and services we deliver.
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Always Advancing. We are driven by potential and relentlessly determined to achieve our goals. We thrive on the opportunity to get better every day and the thrill presented by new challenges. Our competitive edge lies in the clarity of our vision, confidence in the future and tenacity to deliver.
The above cited duties and responsibilities describe the general nature and level of work performed by an incumbent assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that a candidate may be expected or asked to perform.
BECAUSE WE CARE, WE OFFER:
SHARED AMBITION. INSPIRED FUTURE.
At Alegeus, our success is guided by our aligned vision and values it is how we work together and collaborate to achieve our goals.
