Client Solutions Associate

Vensure

1 - 6 years

3 - 7 Lacs

noida

Posted:1 week ago| Platform:

Apply

Skills Required

training client solutions usage action plan analytical consulting equity customer service subject matter expert troubleshooting

Work Mode

Work from Office

Job Type

Full Time

Job Description

Analyze client configuration requests and design customized solutions to achieve their specific goals.
Implement customized product systems to address the unique business requirements of each client.
Provide timely and effective responses to client inquiries via email and phone, ensuring clear and efficient communication.
Responsible for managing incoming calls in a phone queue and delivering exceptional customer service by addressing inquiries, resolving issues, and providing accurate information.
Regularly maintain and update all project-related documents and tracking systems.
Responsible for establishing and reviewing cases and tasks in ClientSpace to ensure records are organized and up to date.
Advise clients on best practices and offer guidance for optimal software utilization.
Conduct comprehensive system training, testing, and troubleshooting to support clients effectively.
Collaborate with team members on software releases and actively participate in ongoing training sessions.
Lead peer training sessions and serve as a subject matter expert on software, fostering collaboration and knowledge sharing.

Marginal Functions:

Build, maintain, and promote relationships with team members, peers across disciplines, and all other company team members ensuring effective coordination of communications and services affecting clients.
Attend webinars and training to stay up to date on best practices related to the company and department.
Complete projects and other duties as assigned by the supervisor.

Knowledge, Skills, and Abilities:

Excellent verbal and written communication skills and interpersonal effectiveness at all levels in the organization and across cultures
Ability to prioritize and efficiently execute a high volume and broad scope of tasks within tight deadlines, competing demands, and changes in the work environment.
Ability to deal with frequent interruptions, changes, delays, or unexpected events.
Strong organizational, analytical, and problem-solving skills.
Demonstrated ability to learn quickly.
Ability to collaborate with others.
Ability to establish credibility, be decisive, and be able to recognize and support the organizations preferences and priorities.

More Jobs at Vensure

.Net Developer (ASP .Net Webforms)

Noida

8 - 13 yrs

INR 20 - 35 Lacs

Junior HR Operations

Greater Noida

1 - 6 yrs

INR 0 - 0 Lacs

Senior Software Engineer (.Net Core)

Noida

4 - 8 yrs

INR 18 - 20 Lacs

EDI Implementation

Greater Noida

Experience: Not specified

INR 0 - 0 Lacs

Xamarin Developer

Noida

4 - 8 yrs

INR 14 - 24 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.