The Client Solutions Specialist will assist clients, providing them with innovative solutions and unparalleled services. This will be accomplished through implementing and supporting their custom platform or product services.
Essential Duties and Responsibilities:
- Analyze client configuration requests and design customized solutions to achieve their specific goals.
- Implement customized product systems to address the unique business requirements of each client.
- Provide timely and effective responses to client inquiries via email and phone, ensuring clear and efficient communication.
- Responsible for managing incoming calls in a phone queue and delivering exceptional customer service by addressing inquiries, resolving issues, and providing accurate information.
- Regularly maintain and update all project-related documents and tracking systems.
- Responsible for establishing and reviewing cases and tasks in ClientSpace to ensure records are organized and up to date.
- Advise clients on best practices and offer guidance for optimal software utilization.
- Conduct comprehensive system training, testing, and troubleshooting to support clients effectively.
- Collaborate with team members on software releases and actively participate in ongoing training sessions.
- Lead peer training sessions and serve as a subject matter expert on software, fostering collaboration and knowledge sharing.
Marginal Functions:
- Build, maintain, and promote relationships with team members, peers across disciplines, and all other company team members ensuring effective coordination of communications and services affecting clients.
- Attend webinars and training to stay up to date on best practices related to the company and department.
- Complete projects and other duties as assigned by the supervisor.
Knowledge, Skills, and Abilities:
- Excellent verbal and written communication skills and interpersonal effectiveness at all levels in the organization and across cultures
- Ability to prioritize and efficiently execute a high volume and broad scope of tasks within tight deadlines, competing demands, and changes in the work environment.
- Ability to deal with frequent interruptions, changes, delays, or unexpected events.
- Strong organizational, analytical, and problem-solving skills.
- Demonstrated ability to learn quickly.
- Ability to collaborate with others.
- Ability to establish credibility, be decisive, and be able to recognize and support the organizations preferences and priorities.
Required Education Experience:
- High school diploma or equivalent combination of experience, skills, education (including other relevant non-traditional degree programs, certifications, or job training programs) preferred.
- Minimum of one year of customer service experience is preferred.
- Proficiency with Microsoft Office software (Outlook, Microsoft Teams, Excel, Word, PowerPoint) and demonstrated ability to learn other applications as needed.
- Experience with the following systems preferred: Time Labor Management, Applicant Tracking Systems, ClientSpace, and PrismHR.
