Client Servicing Executive

ABOUT JOB ROLE:

We are looking for a dedicated Client Servicing Executive for our organization. The ideal applicant will be enthusiastic in communicating with clients and customers and will have a plethora of ideas for developing effective tactics.

Location

Experience

REQUIREMENTS:

• Strong desire to learn

• Creative approach towards problem-solving

• Excellent verbal and written communication skills

• Staying updated with recent trends happening in the startup industry

• Good MS excel knowledge and ability to handle stress well.

JOB ROLE AND RESPONSIBILITIES:

• Resolve client complaints via phone, email, whatsapp.

• Possess great listening skills and patience

• Possess excellent telephone etiquette.

• Build sustainable relationships of trust through open and interactive communication.

• Follow up with client and their complaints; ensuring that customer’s requests are attended

Accordingly and keep records of client interactions

• Collect prompt and accurate feedback from client and take ownership of client issues.

• Retaining existing clients, delighting them and making them company's brand ambassadors.

• Escalate unresolved issues to the appropriate internal teams and follow up proactively.

LIFE AT ITHINK LOGISTICS:

Working at ITL goes far beyond just having a job to make ends meet. As an ITL team member, you may do what you love, be yourself, and make a difference in people's lives. We embody #squadgoals; our team takes pleasure in having a "curious attitude" that encourages cooperation and progress without regard for seniority. You will make new friends and be inspired to bring yours too.

WHAT IS IN IT FOR YOU:

• Structured career development - our team of industry experts is here to support and work with you to explore your learning potential and career goals.

• Paid leaves / sick leaves / maternity / paternity leaves

• Health insurance

• Flexible working hours

• Training and Development programs for personal and professional growth

IMPORTANT POINTS TO NOTE:

 Initial 3 months will be your Probation Period in iThink Logistics

 Full Time team members need to stay with us for at least 2 years.