Client Servicing Executive

Description

We are seeking a motivated and customer-oriented Client Servicing Executive to join our team in India. The ideal candidate will play a crucial role in managing client relationships, ensuring their needs are met, and providing exceptional service to enhance client satisfaction.

Responsibilities

• Act as the primary point of contact for clients, addressing inquiries and resolving issues promptly.
• Develop and maintain strong relationships with clients to ensure satisfaction and retention.
• Collaborate with internal teams to fulfill client requests and deliver high-quality service.
• Prepare and present reports on client status, feedback, and opportunities for improvement.
• Assist in the onboarding process of new clients, ensuring a smooth transition and service delivery.

Skills and Qualifications

• Bachelor's degree in Business Administration, Marketing, or a related field.
• 2-3 years of experience in client servicing or account management roles.
• Strong communication and interpersonal skills to effectively engage with clients.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
• Problem-solving skills with a customer-focused attitude.